Support

Contact Us

One address for everything. Tell us who you are and what you need and it reaches the right person first time.

support@eventixx.co.za

Question about a specific event?

Start with the organiser. Eventixx sells the ticket, but the event itself — the line-up, the running times, the venue, the door policy and the refund terms — belongs to whoever is hosting it. Their contact details are on the event page. If they do not come back to you, write to us and we will chase it.

What to include

  • Ticket buyers

    A ticket that has not arrived, a QR code that will not scan, a duplicate charge, or a change to the name on an order.

    Quote your order number — it is in the subject line of your confirmation email.

  • Event organisers

    Setting up an event, seating plans, promo codes, guest lists, payouts, or anything in the organiser dashboard.

    Tell us the event name so we can find it without asking.

  • Legal

    Questions about the Terms of Service or Host Terms, disputes, or formal notices.

    Put "Legal" in the subject line.

  • Privacy and data

    Access, correction or deletion of your personal information under POPIA, and privacy complaints.

    Put "Privacy" in the subject line and write from the email address on your account.

What to expect

We answer during South African business hours, Monday to Friday. If your event is today and you cannot get in, say so in the subject line — those move to the front of the queue.

You might not need us